Reach out to us
Need help? Support at Lucky Tiger is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team via live chat, email or phone for prompt help. Use the channels below to send verification documents, report payment queries or check bonus status. Response times vary by channel; urgent matters receive priority during working hours listed in the table.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and dedicated email for account, verification and technical assistance |
| General enquiries | [email protected] - Payments, billing, promotions and general account queries |
| Affiliate enquiries | [email protected] - Partnership sign-ups, commission reports and marketing contacts |
| Phone | +61 2 4973 5821 - Call for urgent account issues or verification help |
| Working hours | Mon-Fri, 09:00-18:00 AEST - Email responses may take up to 48 hours |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or matters that need explanations or documents for verification. Please use a clear subject line and include up-to-date contact details and your account ID to avoid delays. Attach relevant files and exact descriptions so we can process your request promptly.
Contact Form
Response Time
Support response times vary by query. Most enquiries are answered within one business day. Complex issues such as account checks, payment disputes or technical investigations may take longer depending on their nature. If extra information is required we’ll ask and keep you updated. For urgent matters, use live chat for the quickest reply.
Feedback
Have thoughts on Lucky Tiger? Send feedback, suggestions or ideas to help improve the site. We review every message carefully and use input to shape updates to games, payments and support. Tell us what's working, what needs fixing or any new features you'd like. Message us via live chat or email - your feedback helps improve the user experience.